Maui Branch Locations and Facilities
Maui has dedicated branches in Adelaide, Alice Springs, Brisbane, Ballina / Byron Bay Airport, Broome, Cairns, Darwin, Hobart, Melbourne, Perth and Sydney.
All locations offer free luggage storage facilities for hires returning to the same branch. Should you wish to carry your suitcases with you, collapsible soft baggage is recommended, as it is easily stored in the motorhome.
Comfortable couches, TV/video, toilets, showers and towels are available in most branches, allowing you to freshen up and relax before your travels.
Touring Information
All Maui customers receive a complimentary travel wallet which includes:
Road Map
BIG 4 Holiday Park Guide
Safe Driving Information
Super Saver Discount Voucher book offering discounts on Holiday Parks, popular attractions, tours and activities Australia-wide
Branches have a good supply of complimentary tourist information and staff are happy to offer tips.
There are currently no terms and conditions for travel during this period. If your rental is during these travel dates, new terms and conditions may apply. Please contact us before booking.
Maui Motorhomes AU insurance FOR YOUR PROTECTION – VEHICLE LIABILITY#
Personal injury is covered in most cases through Registration Third Party insurance. maui does not accept any liability for personal injuries sustained during the rental and recommend the hirer does not leave valuables in the vehicle and that they have personal travel insurance to cover for the loss/damage of personal belongings. maui strongly recommends that all people travelling in Australia take out personal travel insurance.
# In the USA a liability is referred to as the “deductible”.
All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$7,500 (“the liability”) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident (does not include single vehicle roll over), windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. In addition to these costs, an administration fee of AU$60 may apply, per claim.
The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The liability will be refunded if maui is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The liability applies in respect of each claim, not rental.
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.
This AU$7,500 liability can be reduced in most circumstances, by the purchase of Liability Reduction (note Liability Reduction is included in the maui Premium Package).
Liability Reduction
Cost per day Liability reduced to
AU$45 (max charge AU$2,250) NIL
When Liability Reduction has been purchased, the hirer will have no liability at all with the exception of the ‘exclusions’. This cover includes unlimited tyre and windscreen cover for accidental damage.
Note: Liability Reduction is included in the maui Premium Package
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.
Additional Protection Coverage
Vehicle Cost
All AU$99 per rental
Where the hirer purchases Additional Protection Coverage the cost of damage resulting from a single vehicle roll over will be covered.
Additional Protection Coverage can only be purchased in conjunction with Liability Reduction or the maui Premium Package.
MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE MAUI PREMIUM PACKAGE WITH ADDITIONAL PROTECTION COVERAGE FOR TRAVEL WITH PEACE OF MIND.
Please see the ‘exclusions’ section below, whereby all liability cover will be made void.
EXCLUSIONS:
All liability cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle - except where Liability Reduction or the maui Premium Package has been purchased (does not cover single vehicle roll over).
2. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
3. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through flooded areas
d) beach driving
4. Personal belongings. maui recommends the hirer does not leave valuables in the vehicle and that they have travel insurance to cover for the loss/damage of personal belongings.
5. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
6. A single vehicle roll over occurs except where Additional Protection Coverage has been purchased.
7. Damage caused to the vehicle by snow chains.
8. Any damage caused while driving under the influence of alcohol or drugs.
9. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
10. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned.
11. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
12. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed maui does not accept any liability.
13. Drivers not identified on the rental agreement and/or drivers whose licence has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a vehicle security deposit is required. The amount is determined by the Liability Reduction Option selected. The vehicle security deposit is applicable regardless if the hirer has purchased private travel insurance.
For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. Any type of prepaid travel card is not acceptable as a means to provide a vehicle security deposit. Visa and MasterCard debit cards are acceptable provided the card is being used as a credit card.
Debited vehicle security deposits are subject to a 2% credit card administration fee in addition to the vehicle security deposit amount when the credit card used is either a Visa or MasterCard and 4.5%, when the credit card used is an American Express.
If a Liability Reduction Option is not selected, the vehicle security deposit is AU$7,500 payable by credit card.
The AU$7,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.
If Liability Reduction is selected or the package booked is the maui Premium Package the vehicle security deposit is AU$220.
The AU$220 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of AU$220 that maui can then debit if required.
The vehicle security deposit is fully refundable including the credit card surcharge if the card used to provide the vehicle security deposit is a Visa or MasterCard, provided the vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the maui Premium Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.
maui reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and wastewater tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.
FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS. |
